Spa Etiquette Guide

Tour Philosophy
To protect the privacy of our guests while using the Spa, we provide tours through our facility for Spa guests only.


A Spa Receptionist Concierge will coordinate a spa experience specifically for your needs.


Customer Requests
You may request a specific gender or person for your Massage Therapist and/or Aesthetician while booking an appointment.


Shaving is not recommended before a Body Treatment or Men's Facial. If you choose to shave, please shave at least eight hours prior to your service.


Health Concerns and Comfort Level
Please notify the Spa Receptionist before booking treatments if you are pregnant, have allergies, high blood pressure, any physical ailments, or disabilities. This will prepare our staff far in advance to provide the best possible Spa Treatment or Therapy for you. If there is anything you would like us to address, please inform the Receptionist or Service Provider.


What to Wear During a Treatment
It is recommended during a Body Treatment or Massage that those treatments are enjoyed without clothing although undergarments may be worn if preferred. Professional draping is performed throughout the duration of the service for privacy. We request that all guests take a shower prior to arrival. We will provide robes and slippers for your convenience.


Guest Timeliness
We ask that you arrive 15 minutes prior to your scheduled appointment time, allowing you to enjoy the amenities and facilities.


Sun exposure is not recommended before or after any waxing service.


Spa and Salon Age Requirements
If you are under the age of 18, parental consent to get services is required. Must be 21 years of age to use the Spa facilities.


Spa and Salon Payment
We accept all major credit cards, cash and gift certificates purchased through the hotel. Registered hotel guests have the option to charge to their room. Gratuities are not included with any of our Spa and Salon treatments.


Cancellation Policy
We provide a generous cancellation policy of 4 hours prior to your appointment time. Please let us know prior to that 4-hour window if you need to cancel, otherwise we can try to reschedule you within the next day. If it is a full cancellation, then 50% of the service(s) will be charged to your account.